Refund Policy
Overview
This Refund Policy applies to the one-off Arc Exam Pass digital purchase sold by [BUSINESS NAME] (ABN [ABN]). Support: [SUPPORT EMAIL].
Prices shown in-app are typically A$17, €10 or £9 depending on currency at Stripe Checkout.
Australian Consumer Law (does not get excluded)
Under the Australian Consumer Law, digital products must be of acceptable quality and match their description. If there is a major problem (for example Exam Pass cannot be unlocked after successful payment through no fault of your own, or the product is substantially unfit for the study-aid purpose we described), you are entitled to a remedy. That may include a refund. These rights cannot be excluded by this policy.
For minor problems we may offer a repair (for example restoring unlock on your device) first, as the ACL allows.
Change of mind
Because Exam Pass is instant digital content linked to your device unlock, change-of-mind refunds are not offered once unlock has been successfully delivered — except where the ACL or other non-excludable law requires otherwise, or we agree as a goodwill gesture.
If you have not completed payment, simply close Stripe Checkout — nothing is charged.
Before you request a refund
- Try Restore purchase in the app with your Checkout session id (
cs_…), payment id (pi_…), or checkout email. - Confirm you are on the same browser profile / device or are willing to restore on a new device.
- Email [SUPPORT EMAIL] with the approximate time of purchase, currency, and receipt/session id. Do not send full card numbers.
How refunds are paid
Approved refunds are returned via Stripe to the original payment method. Timing depends on your bank (often several business days).
Ireland / UK
If you buy as a consumer in Ireland or the UK, mandatory digital-content rules may give you additional remedies when content is faulty or not as described. This policy does not reduce those rights. Contact [SUPPORT EMAIL] and we will work through unlock repair or a refund as required.
Note: when you pay for digital content and ask us to supply it immediately, you may acknowledge that the usual “cooling-off” withdrawal right (where it would otherwise apply) can be lost once supply begins — we will only rely on that where the law allows and where Checkout collects any required acknowledgement.
Chargebacks
Please contact us before raising a card dispute so we can fix unlock issues quickly. Unfounded chargebacks may lead to unlock revocation where permitted.
Contact
Refunds & support: [SUPPORT EMAIL] · [BUSINESS NAME] · ABN [ABN]